Terms of Service

1. The parties

These Terms of Service (“Terms”) are between Syncstocky (“we”, “us”, “our”) and you, the person or legal entity creating a Syncstocky account (“you”, “user”).

By registering for or using Syncstocky at syncstocky.com, you confirm that you have read, understood, and agreed to these Terms.

2. The service

Syncstocky is a multi-channel inventory synchronisation platform that connects your sales channels (Shopify, Amazon, eBay, Etsy, Walmart, WooCommerce) and keeps inventory quantities synchronised in real time via webhooks. It also provides AI-powered demand forecasting, SKU mapping, sync logging, and related features as described on our pricing page.

We reserve the right to modify, suspend, or discontinue any part of the service with reasonable notice. We will not remove core functionality from a plan you’re actively paying for without offering an equivalent replacement or a refund.

3. Account eligibility and registration

• You must be at least 18 years old to create an account.
• You must provide accurate registration information and keep it up to date.
• You are responsible for maintaining the security of your account credentials.
• You may not share your account with others or allow others to access it on your behalf without our written consent.
• You may not create more than one account per person or legal entity without our permission.

4. Free trial

All paid plans include a 14-day free trial. No credit card is required to start a trial. At the end of the trial period:

• If you have added a payment method and chosen a plan, your subscription begins and you are billed.
• If you have not added a payment method, your account’s sync features are paused. Your data is retained for 30 days.

We do not offer extended trials without prior written agreement.

5. Plans and billing

Current plans

• Starter — $29/month or $23/month billed annually, up to 2,000 orders/year
• Growth — $79/month or $63/month billed annually, up to 8,000 orders/year
• Pro — $149/month or $119/month billed annually, up to 18,000 orders/year, includes Claude AI forecasting

Prices are in USD. Annual plans are billed as a single upfront payment at a 20% discount.

How you are billed

How your subscription is billed depends on how you signed up, and it is fixed at that point:

• If you installed Syncstocky from the Shopify App Store — billing is handled entirely by Shopify and appears on your regular Shopify invoice. Shopify collects payment and manages your subscription. This applies for as long as you hold the subscription, whether you use Syncstocky through the Shopify admin or directly at syncstocky.com.
• If you signed up directly at syncstocky.com — payments are processed by Paddle, our Merchant of Record. Paddle handles payment collection, tax calculation, and remittance, and your invoice will reflect Paddle as the seller.

In either case Syncstocky never sees or stores your credit card details.

Upgrades and downgrades

You can upgrade or downgrade your plan at any time without contacting support. Merchants billed through Shopify manage plan changes and cancellation from Shopify’s app pricing page, reachable from your billing settings; merchants billed through Paddle manage them directly in billing settings. Upgrades take effect immediately with prorated billing. Downgrades take effect at the start of the next billing cycle.

Cancellation

You can cancel at any time without contacting support — from your billing settings if Paddle bills you, or from Shopify’s app pricing page if you installed from the Shopify App Store. After cancellation, your plan remains active until the end of the current billing period. We do not offer partial refunds for unused days on monthly plans.

Refunds and service credits

Our full refund policy is set out at syncstocky.com/refunds. In summary:

• Service credit for sustained outages. If Syncstocky’s own infrastructure fails to process inventory sync for more than 24 consecutive hours, affected users are eligible for a prorated service credit for the affected period.
• What counts. The outage must be attributable to Syncstocky — our application, job queue, or database. It does not include downtime, rate limiting, or permission changes at a connected channel (Shopify, Amazon, eBay, Etsy, Walmart, WooCommerce), expired or revoked channel credentials, or configuration on your side. Your Sync Log is the record used to establish what happened and when.
• Sole remedy. A service credit is the only remedy for service unavailability, and is subject to the limitation of liability in section 11.
• How to claim. Email support@syncstocky.com within 14 days of the incident.
• If Shopify bills you. Merchants who installed Syncstocky from the Shopify App Store are billed by Shopify, and we cannot issue refunds against those charges — requests must go through Shopify. We will still honour service credits by applying them to your subsequent billing.

Beyond the above, refunds are at our discretion. Nothing here limits any statutory refund or cancellation right you have under the consumer protection laws of your own jurisdiction.

6. Acceptable use

You agree not to:

• Use Syncstocky to violate any applicable law or regulation
• Attempt to reverse-engineer, decompile, or extract source code from Syncstocky
• Use the service in a way that damages, disables, or impairs our infrastructure or other users’ access
• Resell or sublicense access to Syncstocky without written permission
• Use automated scripts to generate excessive API requests beyond normal product use
• Provide false account information or impersonate another person or entity
• Use Syncstocky to manipulate channel inventory in a deceptive or fraudulent way

7. Your data and channel access

You retain ownership of all data you bring to Syncstocky — your product data, SKUs, inventory levels, and order history. By connecting a channel, you grant Syncstocky permission to read and write inventory data on that channel on your behalf, using the permissions you approve via OAuth.

You can revoke channel access at any time from your Channels page or directly from the channel’s app settings. Syncstocky will stop accessing that channel immediately upon revocation.

When you delete your account, we delete your data within 30 days, except where we are required to retain it for legal or compliance reasons.

8. AI features

Pro plan features use the Anthropic Claude API to generate inventory forecasts, reorder suggestions, and related outputs. These outputs are:

• Generated by an AI model and may contain errors or inaccuracies
• Not a substitute for your own business judgment
• Intended as suggestions only — all purchasing and stocking decisions remain yours

Syncstocky makes no warranty as to the accuracy, completeness, or fitness for purpose of any AI-generated output. We are not liable for business decisions made based on AI forecasts.

9. Intellectual property

Syncstocky, its logo, and all software, design, and content on syncstocky.com are owned by us and protected by applicable intellectual property laws. You may not reproduce, copy, or distribute any part of Syncstocky without our written permission.

You grant us a non-exclusive, royalty-free licence to use your data solely to provide the service. We do not claim ownership of your data.

10. Uptime and SLA

We target 99.5% monthly uptime for core sync functionality. We do not guarantee specific uptime and are not liable for downtime caused by third-party services (Shopify, Amazon, Supabase, Render, Paddle, Anthropic) or events outside our reasonable control.

We will notify you of planned maintenance via email and/or a dashboard notice with at least 24 hours’ notice where possible.

11. Limitation of liability

To the maximum extent permitted by applicable law, Syncstocky shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, lost revenue, lost sales, or business interruption arising from your use of or inability to use Syncstocky.

Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid us in the 3 months preceding the claim.

12. Warranty disclaimer

Syncstocky is provided “as is” and “as available” without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the service will be error-free, uninterrupted, or free of viruses.

DISCLAIMER: THIS APPLICATION IS SOLELY PROVIDED BY ALGOSTACK (THE “APPLICATION DEVELOPER”). YOU ACKNOWLEDGE THAT ETSY, INC. AND ITS AFFILIATES ARE NOT THE APPLICATION DEVELOPER, DO NOT PROVIDE THE APPLICATION SERVICE, AND MAKE NO WARRANTIES OF ANY KIND WITH RESPECT TO THE APPLICATION OR DATA ACCESSED THROUGH IT.

13. Termination

You may terminate your account at any time by cancelling your subscription and requesting account deletion via email. We may suspend or terminate your account immediately if you violate these Terms, engage in fraudulent activity, or if required by law. In the event of termination for cause, no refund is owed.

14. Governing law

These Terms are governed by the laws of Pakistan. If you are located in a jurisdiction with mandatory consumer protection laws, those protections apply in addition to these Terms.

15. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email at least 14 days before the changes take effect. Continued use of Syncstocky after that date constitutes acceptance of the updated Terms.

16. Contact

For questions about these Terms:

• Email: legal@syncstocky.com
• Service: Syncstocky (syncstocky.com)